| I had the great privilege of meeting someone | | | | retail associate. His passion was infectious. It made |
| who truly had a passion for his career today. | | | | me feel good about buying this suit so much that |
| I had to buy a suit for some upcoming speaking | | | | I bought a second one that we looked at earlier in |
| engagements today at Joseph A. Banks. The | | | | the shopping experience. |
| gentleman who waited on me was named Milton. | | | | Milton was great. He has passion for what he did |
| As I began to look at suits and get to know this | | | | and therefore made my buying experience much |
| "Milton man" it became very obvious that this | | | | easier and enjoyable. I left Joseph A. Banks feeling |
| man loved to sell suits for a living. | | | | like that was the best retail experience I may |
| It is unfortunate that we do not have more retail | | | | have ever had. |
| associates like Milton. He was very careful to take | | | | To summarize what Milton did right: |
| everything into consideration when speaking with | | | | 1. He had a positive attitude. |
| me about what I wanted in my new suit. We | | | | 2. He loved the product he was selling; men's suits |
| looked at every color and style of suit in my size | | | | 3. His personality reflected his love for his job. |
| because Milton wanted to make sure I knew all of | | | | 4. He was patient with the customer |
| my options and saw every possible suit I could | | | | 5. He knew everything there was to know about |
| buy before I made a decision. | | | | the smallest details of the products he sold, men's |
| Once I found the suit we had to pick the shirt | | | | business attire. |
| and the tie. We looked at a white shirt and a blue | | | | 6. He tried to up sell in a tactful way. |
| shirt. Then we laid out at least 15 ties trying to | | | | 7. He tried to get to know his customer rather |
| find the one that went best with the white shirt I | | | | than just pushing me out the door after the sale. |
| chose to wear with my new blue pinstripe suit. | | | | 8. He was friendly |
| Milton went on to tell me that he has been selling | | | | 9. He opened up and let us know a little bit more |
| men's suits since he was out of college. Now that | | | | about who he is as a person so we felt more |
| may not be a big deal for someone who is in their | | | | comfortable with him. |
| 30s, but Milton is in his late 60s or early 70s. He | | | | 10. He made me feel like my suit purchase was |
| has worked for companies like Ralph Lauren and | | | | as important to him as it was to me. |
| American Eagle over his long and illustrious career | | | | Milton was great. He wouldn't let me take his |
| in merchandising / retails. You would think that | | | | picture with fear of it ending up on the internet. |
| 70-year-old Milton would be bitter and disgruntled | | | | It's not like I have a blog or web site that I could |
| to be spending his Saturday night working at a | | | | have posted it right? Milton told me he didn't want |
| suit store, but his attitude was up beat and | | | | me to take his picture because he didn't want |
| positive. Shouldn't he be kicking back and taking it | | | | become to famous. Well, sorry Milton you are |
| easy with his wife on a Saturday night? Milton | | | | going to have to live with your fame for now. Or |
| may have not wanted to work this particular | | | | at least until this post goes into the archives. |
| Saturday but if he didn't he sure didn't show it. His | | | | Hopefully you have your own picture of Milton in |
| attitude was positive and made me feel like this | | | | your head. Maybe it's someone you know or |
| purchase was the most important purchase I | | | | maybe even yourself. Since Milton wouldn't allow |
| have made since I bought my house. He also | | | | me to take his picture please insert your picture |
| made me feel like it was as important to him as it | | | | here. |
| was to me. This is a true mark of a passionate | | | | |